Shipping Policy
Processing time
Orders for in-stock items are processed within 3 business days of purchase. This processing timeframe does not apply to pre-sale bags: these ship as soon as they are ready. You'll receive a shipping confirmation email with tracking details once your order is on its way.
Shipping rates & delivery times
Portugal — Mainland
- CTT Expresso: €5.60 — estimated 1–2 business days after dispatch, not from the date of purchase. This is an estimate, not a guaranteed delivery timeframe.
- Free shipping on orders of €135.00 or more.
Portugal — Açores & Madeira
- Expresso: €9.00.
- Free shipping on orders of €135.00 or more.
For pre-sale bags, delivery estimates begin only after dispatch. Shipping costs applicable to your destination are shown at checkout.
Spain
- CTT Express: €12.35.
European Union
- Germany, France and Italy: €22.00 (Económico).
- Ireland, Netherlands, Poland, Slovakia, Slovenia, Latvia, Lithuania, Malta and Romania: €22.00 (Económico).
- Luxembourg: €22.00 (Expresso).
- Austria, Belgium, Czech Republic, Denmark, Finland, Sweden, Bulgaria, Croatia, Estonia, Greece and Hungary: €51.05 (CTT Express).
United Kingdom
- CTT Express: €68.66.
Switzerland
- Económico: €22.00.
Australia
- Económico: €37.00.
Hong Kong
- Económico: €87.00.
Customs and import duties
For orders shipped outside the European Union, the recipient is responsible for any customs duties, taxes, or import fees charged by their country.
Lost or delayed packages
If your order hasn't arrived within the estimated timeframe, contact us at info@mafaldasoareslabel.com and we'll look into it with the courier.
Contact
For any shipping questions, reach us at info@mafaldasoareslabel.com.