Privacy Policy

Mafalda Soares Label operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Mafalda Soares Label is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment card information and transaction details.
  • Transaction information including the items you view, purchase, return, or exchange.
  • Communications with us including customer support inquiries.
  • Device information including your IP address and browser information.
  • Usage information including how you interact with our website.

How We Use Your Personal Information

We use your personal information to provide the Services, including to process your payments, fulfil your orders, arrange shipping, facilitate returns and exchanges, communicate with you, prevent fraud, and comply with legal obligations. We may also use it for marketing purposes, such as sending you promotional emails — you can opt out at any time.

How We Disclose Personal Information

We may share your personal information with Shopify and other service providers who help us run our store (e.g. payment processing, shipping, IT services), and as required by law.

Your Rights (EU/Portugal)

Under the GDPR, you have the right to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us at info@mafaldasoareslabel.

Data Retention

We retain your personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

International Transfers

Your information may be processed outside the country you live in, including by Shopify. Where this involves a transfer outside the European Economic Area, we rely on recognised safeguards such as the European Commission's Standard Contractual Clauses.

Complaints

If you have concerns about how we handle your personal information, contact us at info@mafaldasoareslabel. You also have the right to lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD), Portugal's data protection authority.

Changes to This Policy

We may update this Privacy Policy from time to time. We'll post the revised version here and update the "Last updated" date.

Contact

Questions about this Privacy Policy? Email us at info@mafaldasoareslabel.